Cancellations & Returns
If you wish to change or cancel an order please contact us immediately on 01553 770 148 anytime between 8.30am and 5pm – Monday to Friday or email firstname.lastname@example.org. Please have the order number to hand.
If your products have already been shipped or delivered, then you will need to follow our returns procedure below.
We hope you will be pleased with your purchase. However, on some occasions, you may wish to return an item to us. Please do not return any items to us until you have spoken to our Customer Services Team. You can contact us by phone: 01553 770 148 or email: email@example.com. If you do not contact our office we cannot be held responsible for any return postage charges that may incur which may not have been necessary.
You will need to mark the outer packaging of your return with your order number and ensure the parcel has suitable packaging and insurance. Please note we do not cover the cost of return carriage.
The address for all returns is:
Foodcare Systems Ltd
1 North Lynn Business Village
If your order is not suitable then please contact our customer services within 3 working days to organise a return. Goods received within 14 days of receipt are eligible for a refund. You are responsible for the goods while in transit and until they reach our offices. Responsibility for loss or damage whilst in transit will be your responsibility or for you to dispute with your delivery service provider.
All unwanted returned items must be in a fully un-used condition and in the original packaging.
Once we have received the goods we will provide a refund for the value paid for the items returned. Please note we do not refund carriage charges.
Foodcare reserve the right to levy a 25% restocking charge for cancelled or unwanted orders, and are not responsible for return carriage charges.
Damaged or Faulty Items
Please note all damages on receipt of your parcel must be reported to our Customer Services Team via phone or email within 3 working days and need to be confirmed in writing.
If you have received a damaged or faulty item please contact us on 01553 770 148 . We will be able to offer a replacement or refund as long as this is reported within the 3-day time period. On some occasions, we may need to wait for the item to be returned before we can replace or refund (Return carriage will be paid by Foodcare).
Items Received in Error
Should you receive an incorrect item please contact our customer services team on 01553 770 148. Incorrect items must be reported within 3 days of receipt.
Goods Returned but lost in transit
We ask that customers take every care of goods until they are returned to Foodcare. Please ensure that your items are securely packed and a traceable delivery service has been used. We advise that you obtain a receipt for proof of postage. If for any reason your parcel is lost in transit, please make a claim with the courier used to return the goods.