CANCELLATIONS & RETURNS
If you wish to change or cancel an order please contact us immediately on 01553 770 148 between 8.30am and 5pm Monday to Thursday and 8.30am and 4pm Friday or email [email protected]. Please have the order number to hand.
If your products have already been shipped or delivered, then you will need to follow our returns procedure below.
We hope you will be pleased with your purchase. However, on some occasions, you may wish to return an item to us. Please do not return any items to us until you have spoken to our Customer Services Team.
UNWANTED ITEMS
If you wish to change or cancel an order please contact us immediately on 01553 770 148 anytime between 8.30am and 5pm Monday to Thursday and 8.30am and 4pm Friday or email [email protected]. Please have the order number to hand.
If your order is not suitable then please contact our customer services within 3 working days to organise a return. Goods received within 14 days of receipt are eligible for a refund. You are responsible for the return cost of goods and whilst in transit and until they reach our offices. Goods lost or damaged in transit will be your responsibility so we recommend you use a signed for service and obtain insurance from your delivery service provider.
All unwanted returned items must be in a fully un-used condition and in the original packaging.
You will need to mark the outer packaging of your return with your order number and ensure the parcel has suitable packaging and insurance. Please note we do not cover the cost of return carriage.
The address for all returns is:
Returns Department
Foodcare Systems Ltd
1 North Lynn Business Village
Bergen Way
King's Lynn
PE30 2JG
Once we have received the goods they will be inspected and we will provide a refund for the value paid for the items returned. Please note we do not refund carriage charges.
Foodcare reserve the right to levy a 25% restocking charge for cancelled or unwanted orders, and are not responsible for return carriage charges.
DAMAGED ITEMS
Items that arrive damaged must be reported within 24 hours. You will be asked to provide a photos of the goods and forward to [email protected] within 24 hours of delivery.
We will not be held responsible for damaged or faulty goods that are not reported within 24 hours of delivery.
ITEMS RECEIVED IN ERROR AND MISSING ITEMS
Should you receive an incorrect item or an item be missing from your consignment please contact our customer services team on 01553 770 148. Incorrect and missing items must be reported within 24 hours of receipt.
We will not be held responsible for incorrect items that are not reported within 24 hours of delivery.
GOODS RETURNED BUT LOST IN TRANSIT
We ask that customers take every care of goods until they are returned to Foodcare. Please ensure that your items are securely packed and a trackable delivery service has been used. We advise that you obtain a receipt for proof of postage. If for any reason your parcel is lost in transit, please make a claim with the courier used to return the goods.
