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Foodcare Systems Limited Terms and Conditions Of Sale

Contract means any contract for the sale of goods by the Company to the Buyer

Buyer means the customer of the Company

the Company means Foodcare Systems Limited whose address is 1 North Lynn Business Village, Bergen Way, King’s Lynn, Norfolk, PE30 2JG

1.1 All dealings including all quotations and any other order placed following such quotation are subject to the following conditions of sale in which Foodcare Systems Ltd is referred to as ‘the Company’.

1.2 No order received from a customer by the Company and no purported variation of these terms shall constitute a contract until accepted in writing by the Company. The Company reserves the right to refuse any order, including subsequent to the sending of an order acknowledgement.

2.1 Prices quoted by the Company are current, however, the Company reserves the right to make adjustments due to currency fluctuations, any increase in the price of materials, labour, transport or costs of any kind arising for any reason after the date of the Contract. Prices exclude VAT.

2.2 At Foodcare we try to make sure that all prices on Foodcaredirect.com are correct but sometimes errors may occur. If we discover a pricing error for products on your order we will inform you as soon as possible using the contact details you supply. You will be given the option of reconfirming the order with correct prices or cancelling it. If the order is cancelled a full refund will be issued. If we are unable to reach you using the contact details supplied we will cancel and refund your order.

2.3 Carriage Charges - Standard Delivery Charges £5.95 ex VAT (£7.14 Inc VAT)

2.4 Free Delivery on orders over £50.00 ex VAT to UK Mainland Only.

2.5 Orders to be delivered to Northern Ireland, Scottish Highlands and Islands, Isle of Man and Isle of Wight a delivery charge of £28 (£33.60 inc. VAT) applies for orders under £50exVAT and for orders over £50exVAT a £25 (£30 inc. VAT) charge applies. Orders placed in these areas without the correct shipping charge will automatically be cancelled.

3.1 We try to ensure Foodcaredirect.com is kept as up to date as possible however we cannot guarantee that certain products will always be available. If we can't supply a product on your order we will contact you immediately using the contact information supplied.

3.2 In the unlikely event that goods are not available we will issue a full refund.

4.1 Any dates quoted by the Company for the delivery of the goods are approximate only and shall not form part of the Contract and the Buyer acknowledges that in the performance expected of the Company no regard has been paid to any quoted delivery dates.

4.2 The Company shall not be liable for any penalty, loss, injury, damage or expense arising from any delay or failure in delivery or performance from any cause at all nor shall any such delay or failure entitle the Buyer to refuse to accept any delivery or performance of or repudiate the Contract.

4.3 Our Standard Delivery service is 2-5 working days of confirming your order, however, occasionally delays can occur and deliveries can take up to 28 days.

5.1 Please view our returns policy.

6.1 Any claim for non-delivery of goods shall be notified in writing by the Buyer to the Company within 3 working days of the date of the Company's invoice.

6.2 Any claim that any goods have been delivered damaged, are not of the correct quantity or do not comply with their description shall be notified by the Buyer to the Company within 3 working days of their delivery.

6.3 Any alleged defect shall be notified by the Buyer to the Company within 3 working days of the delivery of the goods.

6.3.1 Any claim under this condition must be in writing and must contain full details of the claim including the part numbers of any allegedly defective goods.

6.4 The Company shall have no liability with regard to any claim in respect of which the Buyer has not complied with the claims procedures in these conditions.

6.5 Any shortage or damage on delivery should, in the first instance, be reported by telephone immediately to the Company and confirmed in writing within 3 working days.

6.6 The Buyer will be issued with a ‘Returns Authorisation Number’, which must be used when returning the goods.

6.7 The cost of returning goods is the responsibility of the Buyer. The Company reserves the right to levy a 25% restocking charge for cancelled or unwanted orders.

7.1 The goods supplied by the Company are supplied in accordance with the Manufacturers’ warranty, if any.

7.2 The Company shall have no liability to the Buyer for any loss (including loss of profit or other economic loss (direct or indirect), indirect or consequential loss) or damage of any nature (howsoever caused) or loss or damage (contractual, tortious, breach of statutory duty or otherwise) arising from any breach of any express or implied warranty or condition of the Contract or any negligence, breach of statutory or other duty on the part of the Company or in any other way out of or in connection with the performance or purported performance of or failure to perform the Contract except:

7.2.1 for death or personal injury resulting from the Company’s negligence

7.2.2 fraudulent misrepresentation; and

7.2.3 as expressly stated in these conditions.

7.3 In no circumstances shall the liability of the Company to the Buyer under this condition exceed the invoice value of the goods.

8.1 All invoices are payable within 28 days of the date of the Company’s invoice and in no circumstances shall the Buyer be entitled to make any deduction or withhold payment for any reason at all.

8.2 Without prejudice to any other rights of the Company if the Buyer fails to pay the invoice price by the due date the Buyer shall pay interest on any overdue amount from the date of which payment was due to the date of actual payment (whether before or after judgment) at the rate of 2.5% per month and shall reimburse to the Company all costs and expenses (including legal costs) incurred in the collection of any overdue amount.

9.1 All goods supplied will remain the property of the Company until paid for in full.

9.2 The Company may at any time before title passes and without any liability to the Buyer:

9.2.1 for death or personal injury resulting from the Company’s negligence

9.2.2 for that purpose enter any premises of or occupied by the Buyer.

9.3 In no circumstances shall the liability of the Company to the Buyer under this condition exceed the invoice value of the goods.

(a) The Company accepts payment by Visa and Mastercard

(b) To open an account please contact the sales office on 01553 770148.

(c) Please refer to the Company’s website for details of our Data Protection and Privacy Policy, a paper copy can be supplied upon request.

Click here to view our Data Protection, Security & Privacy Policy


www.foodcaredirect.com is operated by: Foodcare Systems Ltd - A company registered in England and Wales.

Registered office and trading address:

Foodcare Head Office
1 North Lynn Business Village
Bergen Way
King’s Lynn
PE30 2JG
United Kingdom

Our company registration number is 3575941

Our VAT registration number is GB599300708

General email: sales@foodcaresystems.com

Telephone: 01553 770 444

Office opening hours

Business premises open Monday to Friday (excluding Bank Holidays): 8:30am to 5:00pm

Telephone lines open Monday to Friday (excluding Bank Holidays): 9:00am to 5:00pm

From time to time we will run promotional offers. Unless otherwise stated:

• Offers are only available online.

• Discounts do not apply to delivery charges or any applicable taxes.

• Promotional codes must be applied to your basket at the time of placing the order.

• Discounts cannot be applied retrospectively.

• We reserve the right to withdraw such offers at any time.

Christmas Promotion 2018

• Spend £249 ex VAT and receive 10% off your order.

• Discount automatically applied at the checkout.

• Offer can be used in conjuction with other offers.

• Discounts cannot be applied retrospectively.

• We reserve the right to withdraw such offers at any time.

• Offer valid until 31st December 2018.

• This offer applies to online orders only.

The content of Foodcaredirect.com is copyright to Foodcare Systems Ltd. This includes all images, product and category descriptions, the design and layout of the website. Any use of copied or replicated content without prior written permission is expressly forbidden.

By placing an order for one of these items you are declaring that you are 18 years of age or over. These items must be used responsibly and appropriately.
Delivery of age restricted items will require the signature of the recipient at the delivery address. Identification may be required in order to verify the age of the recipient.